Privacy Policy

1. Introduction

CrewLink d.o.o. ("we", "us", "our") operates the CrewLink Adriatic platform. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services. We are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and Croatian data protection laws.

2. Data We Collect

We collect the following categories of personal data:

• Account information: name, email address, phone number, role (crew or agency)
• Crew profile data: maritime qualifications, license documents, work experience, availability dates, preferred marinas, boat type preferences, languages spoken, profile photo
• Agency profile data: company name, business registration details, fleet information, operating locations
• Usage data: pages visited, search queries, features used, IP address, browser type, device information
• Communication data: messages sent through the contact form, support inquiries

3. How We Use Your Data

We use your personal data for the following purposes:

• Providing and maintaining the Platform and its features
• Enabling crew members to create and manage their professional profiles
• Allowing agencies to search for and contact crew members
• Verifying maritime licenses and qualifications
• Processing payments for agency subscriptions
• Sending important account notifications and service updates
• Improving the Platform through analytics and usage patterns
• Preventing fraud and ensuring platform security

4. Legal Basis for Processing

We process your data based on:

• Contract performance: to provide the services you signed up for
• Legitimate interest: to improve our Platform, prevent fraud, and ensure security
• Consent: for marketing communications (you can withdraw consent at any time)
• Legal obligation: to comply with applicable laws and regulations

5. Data Sharing

Crew profile data (including qualifications, availability, and contact details) is visible to registered agencies with active subscriptions. We do not sell personal data to third parties.

We may share data with trusted service providers who help us operate the Platform (hosting, payment processing, email services), and when required by law or to protect our legal rights.

6. Data Storage and Security

Your data is stored on secure servers within the European Union. We implement appropriate technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, and regular security audits. License documents are stored securely and accessible only to authorized administrators and subscribing agencies.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (such as resolving disputes).

8. Your Rights

Under GDPR, you have the right to:

• Access: request a copy of your personal data
• Rectification: correct inaccurate or incomplete data
• Erasure: request deletion of your personal data
• Restriction: restrict the processing of your data
• Portability: receive your data in a structured, machine-readable format
• Objection: object to processing based on legitimate interest
• Withdraw consent: withdraw consent for marketing communications at any time

To exercise these rights, contact us at privacy@crewlink.hr.

9. Cookies

We use essential cookies required for the Platform to function (authentication, preferences). We may use analytics cookies to understand how users interact with the Platform. You can manage cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Platform after changes constitutes acceptance of the updated policy.

11. Contact

For questions about this Privacy Policy or to exercise your data rights, contact our Data Protection Officer at privacy@crewlink.hr.